To that effect, the following changes have been made to our delivery operations and retail postal network.
Changes to our Customer Happiness Centers:
Hours of Service: We have reduced our hours of service to be from 9am – 2pm and 9am – 6pm depending on the center. We ask that you do not bring your young children with you when visiting our Customer Happiness Centers.
We are working to keep our post offices open, however some may close due to building closures beyond our control and request that you visit the nearest operating Customer Happiness Center instead.
The following Customer Happiness Centers have temporarily closed due to building/establishment closures:
Customer Happiness Center – Tamm Dalma Centre (Abu Dhabi)
Customer Happiness Center – TECOM (Dubai)
Customer Happiness Center – DMCC (Dubai)
Customer Happiness Center – DIFC (Dubai)
Customer Happiness Center – RAKEZ (Ras Al Khaimah)
Customer Happiness Center – SEDD (Sharjah)
Social & Physical Distancing: We are asking waiting customers to please adhere to the distancing requirements of at least 1.5 meters. Our employees are conducting contactless transactions with customers as much as possible to limit physical interactions.
Transactions: We encourage customers to pay on-line, by debit, credit or wireless where possible even though we continue to accept cash payments.
Incoming Parcel pick-up: Parcels awaiting collection at the post-office will not be returned-to-sender if not collected until further notice as we have temporarily suspended the package holding periods. We kindly ask customers who are feeling ill or self-isolating, to delay their visit to our Happiness Centers and to pick up their parcel when it is safe to do so. Alternatively, Customers can have their items delivered for a small fee by placing a call to our Customer Call Center to arrange for this service.
Outgoing Parcel pick-up: Customers can book online for shipment pick-up services, which include domestic express, premium domestic and premium international shipments. Our couriers will then come to the indicated location to pick up the shipment.
Changes to how we Deliver:
Parcel Delivery: As you may have noticed and to eliminate customer interactions at the door during deliveries, our drivers are conducting contactless deliveries. Whenever possible, based on the type of shipment, they will forgo the need for a signature upon receipt and will just verify the name and Emirates ID details instead.
Service guarantees: Our aim is to continue providing timely and reliable service. Our operations team are now working in intervals and from our various locations in order to limit gatherings whilst ensuring service continuity. As a vital service provider, we are working closely with the authorities regarding traffic/ public movements and are looking at increasing our delivery capacity to support our customers.
Thank you for your Patience and Appreciation
It is everyone’s responsibility to do what they can to limit the spread of the virus and we ask that our customers respect the social and physical distancing protocols as per the government’s directives.
Like other organizations providing vital services, our team is working hard under these difficult circumstances. Thank you for your patience and for giving them supportive smiles and sincere thank-yous.