SCAM ALERT: Beware of fraudulent and fake messages in the name of Emirates Post Group, we do not ask for your debit/credit card details via SMS, WhatsApp, or email. Report the scammers to [email protected] or 600599999

Privacy Policy

Thank you for visiting the Emirates Post Group Company PJSC (“EPGC”, “Our”, “Us”, “We”) digital platform and reviewing our group privacy policy.

This includes our existing or future incorporated group affiliates and subsidiaries, and the digital platform shall include all or any digital medium of information exchange, including but not limited to our website and/or mobile apps. The purpose of our policy is to inform the customer (“Customer”, “You”, “Yours”) about the type of information we gather when you visit our digital platform, how we may use that information, whether we disclose it in due course to a third party regarding our use of the information.

We will not store your personal information about you when you visit our digital platform unless you choose to provide information to us. Information provided to us by users through this digital platform will be treated in confidence and will not be disclosed to a third party(ies), except when mandated by law. We do not collect, personal information unless you voluntarily participate in an activity that asks for information (i.e., passing confidential information, sending an email, or participating in a survey, etc).

Information Collected and Stored Automatically

The digital platform gathers information about your visit if you merely browse the digital platform, read pages, or download information. This information does not identify you personally. We automatically collect and store only the following information about your visit:

The type of browser and operating system used to access our digital platform.

The date and time you access our digital platform. We may use this information to help us make our digital platform more user-friendly by analysing the non-sensitive information collected during your usage of the digital platform. We do not track or record information about individuals and their visits.

For transactions with government organizations involving credit cards, government systems use up to date encryption and security protocols to ensure and confidentially of information and systems.

We may, for some of the applications (EP Fleet), collect information about location of the user for delivery related usage, which refers mainly to courier location and not the consumer. This functionality will be enabled to assist the consumer to live track the activity of the courier once the shipment is assigned as next delivery

Accessing Digital Services

We strive to offer more digital services to enhance the convenience and accessibility of the services. While accessing certain services (Find Our Locations) we will limit the information requested to only that required to conduct the service. We will not use the information for any other purpose without your permission to ensure utmost user privacy.

If You Send Us Personal Information

If you choose to provide us with personal information by sending an e-mail or by filling out a form and submitting it through our digital platform, we will use that information to respond to your message and to help us provide you with the information you requested. If you submit your resume through our digital platform, we use your personal identification information only in considering your application for employment. We do not collect personal information for any other purposes. The information you provide is not given to any private organization or private individuals. We never collect or use information for commercial marketing.

Use of Cookies

We employ the use of "cookies" to customize and enhance your browsing experience with our digital platform. Cookies are simple text files stored on your computer by your web browser. They provide a method of distinguishing among site visitors. Cookies created on your computer while using this digital platform do not contain personal identifying information and do not compromise your privacy or security. You can refuse the cookie or delete the cookie file from your computer by using your web browser software.


We, as the developer and manager of this digital platform, have adopted effective steps to safeguard the integrity of its communications and computing infrastructure, including but not limited to authentication, monitoring, auditing and encryption. Security measures have been integrated into the design, implementation, and day-to-day operations of this digital platform as part of our continuing commitment to the security of electronic content and electronic transmission of information.

Changes to This Privacy Statement

We reserve the right to modify this privacy statement at any time; you are therefore advised to review it periodically for any updated information. If we make material changes to this policy, we will notify you here, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at [email protected]

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Last Update: 15 Jun 2023, 01:06:00 pm