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Customer Happiness

Customer Experience Charter

In line with the UAE national program of Happiness & Positivity and for the convenience of customers, Emirates Post created a network of Customer Happiness Centers across the UAE.

At the Customer Happiness Centers, Emirates Post offers regular postal and non-postal services in addition to VIP services. Moreover, the Centers provide high-comfort facilities to the elderly as well as fun elements for the kids.

The available endpoints that you can integrate


Our proud employees will be

  • Courteous

    Greeting you with a friendly smile and a professional attitude

  • Timely

    Providing you with a reliable service and responding to your enquiries promptly

  • Fair

    Treating you with honesty, fairness and sensitivity

  • Informed

    Being knowledgeable about our services and keeping you informed

  • Accountable

    Being transparent and applying regulations consistently, firmly and fairly


Dedicated Values

  • Customer Happiness

    Exceeding customer expectations

  • Excellence & Innovation

    Delivering excellence through innovative service solutions

  • Transparency

    Customer centric behaviours

  • Teamwork

    Working together with respect for each other and customers

  • Integrity

    Being proficient and achieving best-in-class services


Help us make you happy

  • Provide

    the required documents and inform us of any changes in a timely manner

  • We value

    your feedback, we listen and take it very seriously

  • Your feedback

    is a valued source of continual improvement and co-creation

  • Treat

    employees with respect

  • Share

    your positive experience

Critical Measurements

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Employee Engagement

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Query Resolution

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Customer Satisfaction

Customer Experience Charter

Emirates Post issues commemorative stamps with new 'People of Determination' logo

In a statement today, Emirates Post said the new symbol reflects the latest outlook on disability in the UAE and represents People of Determination as active, dynamic vibrant community members, unlike the old logo, which portrayed stillness and dependency.

The logo, which was recently launched by the Ministry of Community Development, "is designed without sharp edges to express the adaptability that people of determination embody when accepting the changes in their lives and recognises them as active and productive individuals."

Abdulla Mohammed Al Ashram, Acting Group CEO of Emirates Post Group, said, "Emirates Post is pleased to issue this commemorative stamp that confirms our ongoing commitment to support the country’s national vision in advancing the full social inclusion of people of determination and offering them equal opportunities to be active members of society.

"The new logo shows the UAE’s confidence in the capabilities of People of Determination as they transition into independency and self-determination to reach their full potential."

In cooperation with the Ministry of Community Development, Emirates Post issued 50,000 commemorative stamps that will be available at Central Emirates Post Central Happiness Centres.

The local postal services provider is also issuing 1,000 first day covers.

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Last Update: 5 Jul 2023, 02:34:51 pm